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Advanced Solutions, Inc. authorized to offer Autodesk Gold Support Program

LOUISVILLE, Ky. - January 15, 2007: Advanced Solutions, Inc., a full service computer aided design (CAD) software Value Added Reseller for Autodesk, Inc., announced today their authorization and inclusion in the Autodesk Gold Support Program (GSP). Advanced Solutions, headquartered in Louisville, KY, is proud to present this new program to their clients, thereby increasing the support options which they offer.

"The Gold Support Program is a telephone support offering", said Norbert A. Howell, AIA, Chief Technology Officer for Advanced Solutions, Inc. "It is backed and branded by Autodesk to provide top of the line support by the reseller to the end users in a timely fashion."

"There are a variety of support offerings available," according to Howell. We have listed several ways to differentiate the Gold Support Program from other support options:

  • The GSP offers a live person to talk to within 3 minutes of placing the call.
  • GSP offers the end user some type of response within 2 hours of their initial call for support. This may be just an update of the status of the support issue, it may be a resolution, it may be a request for additional information. The 2 hour response varies based on the complexity and type of call.
  • GSP gives ASI access to the next level of Autodesk support specialists beyond what an end user would have if they called Autodesk direct.
  • GSP is for the end user whose technical support calls are mission critical and cannot afford to wait for several hours, or days, for an answer.

About the Gold Support Program

Autodesk's new Gold Support Program provides clients with quick access to highly skilled technical professionals with a broad range of experience. Only a very select group of companies have been authorized to provide Autodesk Gold Support, which gives clients the following support options:

  • Unlimited toll-free telephone support Monday through Friday during normal business hours.
  • Online tracking and management of support cases.
  • Up to four authorized callers.
  • Local language support.
  • Access to web-based self-service support and tools.

About Advanced Solutions, Inc.

Since 1987, Advanced Solutions, Inc., a privately held company, has focused its business model on delivering and supporting Autodesk software solutions. As a full service authorized value added reseller, Advanced Solutions, Inc. offers software sales, training, implementation, customization and local support to ensure a successful investment with the Autodesk products. With over 10,000 clients, Advanced Solutions has developed a rich understanding and capability on how to deliver solutions that meet client needs. For additional information about Advanced Solutions, Inc., please visit our website at www.AdvancedSolutionsOnline.com.

About Autodesk

Autodesk, Inc. (NASDAQ: ADSK) is wholly focused on ensuring that great ideas are turned into reality. With over seven million users, Autodesk is the world's leading software and services company for the manufacturing, building, infrastructure, wireless data services and media and entertainment fields. Autodesk's solutions help clients create, manage and share their data and digital assets more effectively. As a result, clients turn ideas into competitive advantage by becoming more productive, streamlining project efficiency and maximizing profits.

Founded in 1982, Autodesk is headquartered in San Rafael, California. For additional information about Autodesk, please visit www.autodesk.com.

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